Refund and Returns Policy

Thank you for shopping at CreateMySpace.pk. We strive to provide you with high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return a product or seek a refund. This Returns and Refunds Policy outlines the guidelines and procedures for handling such cases. Please read this policy carefully before making any purchase.

1. Returns Eligibility:
   We accept returns under the following conditions:

2. Return Period:
   You must initiate a return request within 7 days of receiving the product. If 7 days have passed since your purchase, we regret that we cannot offer you a return or exchange.
3. Return Procedure:
   To request a return, please follow these steps:

• Contact our customer support team via email or phone to initiate the return process. Please provide your order number and the reason for the return.
• Our customer support team will guide you through the return process, provide return instructions, and issue a return authorization, if applicable.
• Carefully package the product in its original packaging, along with all accessories and documents that came with it.
• Ship the product back to the specified return address. Please note that the cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part.

4. Refunds Process:
   Upon receipt and inspection of the returned product, we will notify you of the status of your refund. If your return is approved, we will initiate the refund to your original method of payment. Please note that the refund amount will be for the purchase price of the product, excluding any shipping charges, unless the return is due to our error.
5. Refunds Timeline:
   The time it takes for the refund to be processed and reflect in your account may vary depending on your payment method and the policies of your financial institution. Generally, refunds are processed within 5-10 business days of the approval of the return.
6. Non-Returnable Items:
   Certain items are non-returnable for hygiene and safety reasons. These include, but are not limited to, bedding, mattresses, pillows, and personal care products. Please ensure that you read the product description and specifications before making a purchase.
7. Cancellation Policy:
   If you wish to cancel an order, please contact our customer support team immediately. Orders can only be canceled before they are dispatched for shipping. Once the product is shipped, the return policy will apply.
8. Warranty Information:
   If the product comes with a manufacturer’s warranty, the terms and conditions of the warranty will apply. Please refer to the product documentation or contact our customer support team for warranty details.

If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team. We are here to ensure your satisfaction and address any concerns you may have.

Note: This Returns and Refunds Policy is subject to change without prior notice. Any updates or revisions to the policy will be posted on our website.